First Party Collections

We adapt and blend into your company.

In keeping with all of LEIB’s commercial collection agency services, our experienced first party collections representatives hold their Senior Certified Collection Professional (SCCP) and Certified Commercial Collector (CCC) designations through the Commercial Law League of America and The International Association of Commercial Collectors.

First Party Collections Process

When we are engaged by our clients for first party collections, our focus is to understand your corporate culture, what makes your company successful and find ways to custom tailor our first party collections approach to be a seamless extension of your internal efforts.

LEIB representatives also learn about your company’s culture so our approach has a high probability to produce the desired result: payment of the first party collection debt. By understanding your culture and what your company values, we will be able to act to augment your internal credit and first party collection process.

LEIB’s representatives call in our clients' names to active and delinquent customers on dedicated phone lines. This first party collections service can be provided either on-site at your location, or outsourced to LEIB's location.

Measuring Success for First Party Collections

Our yardstick of success is collecting your account receivables as quickly as possible while maintaining a good customer relationship between your company and the customer. LEIB's First Party Collection teams are trained to treat your customers with respect and dignity.

First Party Collections Results

Over the years, LEIB has found that our first party collection efforts translate into more than double the response of written demands and we have reduced the DSO (Days Sales Outstanding) from 80-200 days to under 35 days.

Intelligent Use of Technology

For first party collections, LEIB utilizes powerful technology to optimize each client's business practices and guide the A/R and collection process for best-in-class financial results. We offer the following services as part of our process.

Automated work-flow based on flexible client rules

Collection and contact automation

Online reporting and client access

Integration, flexible import and data cleansing

Updating client systems

Our data and integration consultants can have your first party collections project up and running within days. We are familiar with, and can integrate our systems with virtually all major financial platforms.

Please contact us with any of your first party collection needs.