Leib has provided companies of all sizes with Collection Recovery Seminars for 30 years. We can present a customized workshop for in-house collection departments. We have provided training and consulting solutions for the financial, transportation and professional services industries. There is a lot to learn about the prioritization and “psychology” of collections to overcome collector call reluctance, handle objections, and improve negotiating results. With our 30 years of experience, we will help your business succeed and improve the management of accounts receivable.
Collection Training Workshops
Our senior staff is available for interactive, hands-on in-house training workshops at your facility, meeting venue, or by webinar to help get your staff to optimum effectiveness:
“Psychology” of Successful Collections“, which is very important to give employees a sense of confidence in picking up the phone and dealing with business owners.
Basic, and Advanced Collections in order to get the most from your collection staff
Federal Debt Collections Practices Act (FDCPA) for collectors, to avoid lawsuits, fines, and legal entanglements.
Dispute Management Techniques so that good debts do not become uncollectible because of contentious disputes, legitimate or otherwise.
Please contact us for more information about our collection programs and seminars.
Collect your money faster
We offer Collection Recovery Seminars because professionals like you asked for training that would get them up to speed on all of the important issues that you’re company confronts on a daily basis. These seminars are filled with invaluable tips, how to information and dos and don’ts.
This recovery seminar will provide participants with the tools, techniques and professional skills needed to collect commercial accounts more effectively and by design, rather than by default without losing the customer/client while building a lasting customer relationship and opportunity for future sales. If any part of your job involves collecting outstanding receivables and/or managing people who perform this business critical asset management function, this collection seminar will be extremely beneficial to you and your business and the receivable cash flow goals.
Participants will learn how to apply stress management techniques, as well as listening and communication skills needed to remain upbeat, in control and exude confidence during the collection process while professionally collecting more past due accounts receivables faster and more effectively.
What You’ll Learn
- Proven techniques for collecting more money quickly and easily.
- Strategies for getting accounts current while maintaining goodwill with valued customers/clients
- Tips for getting prompt payments after just one call or meeting
- Incredibly effective ways to overcome debtors’ excuses and complaints.
- Keys to building rapport so you’ll win debtors’ over to your way of thinking.
- Exactly what needs to be added to a collection letter … and just as important … what should NOT be included.
Who Should Attend
- Credit Professionals
- Collection Professionals
- Customer service managers
- Financial and Controller Staff
Please contact us to arrange an initial no-charge, no obligation review of your company’s needs.
